Support
A website is not finished on launch day. Plugins update, hosting changes, forms silently break, and someone somewhere is always probing WordPress logins. Our support plan keeps all of that off your desk.
If you are already a client, message us on LINE or email and we will reply within one business day. If something is fully down, mark it urgent and we will look at it the same day.
Looking After Your Site
All the Support You’ll Ever Need
Tech Support
Message us in Chinese or English whenever something is not working. Broken forms, plugin conflicts, layout problems after an update — we fix them. Reply within one business day, same-day for anything that takes your site offline.
Maintenance & Backups
WordPress core, theme and plugin updates applied and tested. Daily off-site backups kept for 30 days, so a bad update or a hacked file is a restore, not a disaster.
Monthly Check-In
A short monthly report on uptime, traffic and search performance, plus one call a month to ask anything you like — whether that is about your site, your Google listing, or what to do next.
It’s Simple, Let’s Start
How to Get Started?
1. Tell us about your business. Fill in the contact form or add us on LINE. Include what you do, roughly how many pages you need, and any site you like the look of.
2. Get a quote and a design suggestion. Within one business day we send back a fixed price and the design we think fits you best. Free, no obligation.
3. Send your content. We give you a simple checklist — logo, photos, service descriptions, contact details. If you do not have text ready, we can draft it for you.
4. Review the draft site. We build it on a private preview link. You give feedback, we make revisions, you approve.
5. Go live. We point your domain, install the SSL certificate, submit your site to Google, and hand over every login. Most projects are live within two to three weeks of receiving your content.
Common Questions
Have a Question?
Here are the questions we get asked most often. If yours is not covered, message us on LINE or send an email — a real person answers.
No. That is the point of hiring us. We handle the domain, hosting, installation, design and launch. When the site is ready, we walk you through the handful of things you will actually want to change yourself — text, photos, opening hours — and record that walkthrough so you can rewatch it any time. If you would rather not touch it at all, our support plan covers content changes for you.
Two to three weeks for a standard five to eight page site, counting from the day we receive your content. The slowest part is almost always waiting on text and photos, so the faster you send those, the faster you launch. Larger projects with e-commerce or a second language typically take four to six weeks, and we give you a schedule with your quote.
Both. We write, build and support in Traditional Chinese and English, and we build bilingual sites where visitors can switch languages. Chinese typography is handled properly — correct fonts, spacing and line breaks — rather than an English template with Chinese text dropped in.
Your logo if you have one, photos of your work or premises, a description of your services, your contact details, and your business hours. We send a simple checklist so nothing is missed. If you do not have a logo or written content, we can arrange both — just tell us at the quote stage.
Yes, completely. The domain is registered in your name, the hosting account is yours, and you receive every login on launch day. There is no proprietary platform and no exit fee. If you decide to move to another developer, your site moves with you, because it is a standard WordPress installation.
Everything happens online: LINE, email, video calls, and a shared folder for your files. In practice this changes nothing about the work, and it is a large part of why our pricing is what it is. If you would prefer to speak rather than type, we are happy to schedule a call at a time that suits you.
On a support plan, we keep daily off-site backups for 30 days, so a broken update or compromised file means restoring a clean version rather than rebuilding. Core, theme and plugin updates are applied and tested by us, and logins are protected against brute-force attacks. If your site goes down, mark your message urgent and we prioritise it the same day.
Ready to Get Your Business Online?
Tell us about your business and we will send you a free quote and a suggested design within one business day. No sales call unless you want one.